How We Get to Know You

Before we support you, we want to know you.

We want to learn about the person behind the paperwork. You are more than a diagnosis, an assessment, or a service authorization. You are a person with your own life, preferences, relationships, strengths, and dreams.

Getting to Know You

The questions we ask

What do you enjoy?
What are you good at?
What makes you happy?
What are your goals?
What are you working toward?
How do you communicate?
Who is important to you?
Where do you like to go?
What would you like to learn?
What does a good day look like for you?
What does independence mean to you?

Your support plan should reflect YOU.

Our Process

How we put person-centered support into practice

1

We Listen

We learn what matters to the individual.

2

We Discover

We learn the person's strengths, interests, preferences, communication style, and goals.

3

We Plan

We work with the individual and their support team to develop meaningful supports.

4

We Support

Our DSPs provide the assistance needed while encouraging independence.

5

We Measure & Listen Again

We look at whether goals are being achieved, ask if support is working, and make changes when needed.

In Plain English

What does "person-centered" mean?

It means you are at the center of your support. Not your diagnosis. Not our schedule. Not what is easiest for us. You.

Good support does not make a person more dependent on staff. Good support helps people become more confident, capable, connected, and independent.

StrengthsWhat you can do and what you are good at.
PreferencesWhat you like, dislike, enjoy, and value.
GoalsWhat you want to learn, accomplish, experience, or change.
ChoicesHow you want to spend your time and live your life.
RelationshipsThe people who matter to you.
CommunityThe places where you belong and participate.
VoiceHow you communicate what matters to you.
For Families

Families are part of the journey

We know you care deeply about your loved one. Families often know the person best — their history, personality, strengths, routines, preferences, successes, challenges, and dreams. We value that knowledge. Our goal is to work with you, not replace you.

We welcome communication with families and other members of the individual's support team, consistent with the individual's rights, preferences, and applicable confidentiality requirements.

Heard. Your concerns matter. Informed. You should understand the support being provided. Respected. Your knowledge and relationship with your loved one matter. Included. When appropriate and desired, families are partners in the person's journey. Confident. You should know your loved one is treated with dignity and respect.

Ready to tell us your story?

We'd love to start by getting to know you.

Press here to Contact Us